Attracting candidates with the right cultural fit is difficult at any organisation. The issue is compounded when employees are not working in an office environment but instead out in the field, working face-to-face with your customers. For organisations with field service employees, the workers that spend the least amount of time in your office are often the face of the organisation.
So how do you attract and hire field the best service workers?
Joining us to talk about this is Chris Gera, the Managing Director, Executive Vice President for Service Council™. In his role, Chris is defining and executing the Service Council’s Research & Insights™ product portfolio.
As the Senior Analyst on Service, Chris is directly connected to Senior Service Leaders and Solution Providers to drive the Service Council’s Smarter Services™ agenda. This provides service executives and organisations the ability to benchmark their operations and also provide guided insight to target how to improve their service organisation performance and deliver the full potential of their change management initiatives.
Chris also leads new member acquisition, member engagement, community expansion and the development of their annual Symposium. Chris plays a key role in building out Service Council’s community platform which is focused on becoming the single source of information and networking for service and customer support executives globally.
Prior to his role at Service Council, Chris held service leadership positions at Vivint SmartHome, where he managed 1,200+ field professionals supporting more than one million customers across North America. While at Nielsen, he led global strategic field initiatives, specifically digitisation and technology and process improvement implementations of a $1B profit and loss service business supporting greater than 15,000 field professionals in over 100 countries around the globe.
Also joining for this episode are Mike Yinger and Janice Weiner. Mike is our global leader of growth and strategy here at PeopleScout, and he is responsible for global sales results and organisational strategy. Janice leads cross-selling and total talent initiatives for PeopleScout. Total talent includes all the ways a company can “get its work done.” Getting the work done from a company’s field service perspective is what we focus on in this episode.