Challenge
Estia Health is one of Australia’s largest aged care operators, with 72 residential aged care homes in South Australia, Victoria, New South Wales and Queensland, Australia. The aged care sector in Australia is suffering from a major skills shortage as a result of the COVID-19 pandemic, international border closures and a large number of workers leaving the sector.
Estia turned to PeopleScout for project recruitment process outsourcing (RPO) to support the recruitment of registered nurses and support staff across a number of critical locations where they were getting little to no response to their vacancies.
Solution
Two senior recruitment business partners supported Estia across five locations who drove passive and active recruitment for registered nurses and aged care workers. PeopleScout researched Estia’s target market to understand what motivates workers in the healthcare sector to accept a role. Following this, our team provided recommendations on the lifestyle bonuses they could offer as incentives for workers to travel to their locations. We also coached Estia on how to boost their employer brand to raise awareness of their opportunities, which has delivered a long-term impact within a challenging market.
Results
PeopleScout worked within Estia’s existing ATS system and screened over 600 candidates. We were able to speed up the process for successful candidates and in a number of locations achieved zero dropouts throughout the screening and background check process.
Over a 4-month period, our team placed 14 permanent positions across:
- Registered Nurses
- Personal Care Workers
- Hospitality Support
With a large worker exodus across the sector, recruitment in the aged care sector in Australia is still an ongoing challenge. However, PeopleScout has proven our ability to make a significant impact in a short period of time for Estia Health.
At a Glance
- COMPANY: Estia Health
- PEOPLESCOUT SOLUTIONS: Recruitment Process Outsourcing, Talent Advisory
- ABOUT ESTIA HEALTH: Estia Health manages 72 residential aged care homes across Australia, supporting over 8,000 residents and their families at an important time in their lives.
