Time is Running Out to Close the Widening Skills Gap, Reveals New Research from TrueBlue’s PeopleScout in Partnership with Spotted Zebra

Study reveals 90 percent of HR leaders believe that half of their workforce will need to be reskilled in the next five years

23 January 2024 – TrueBlue (NYSE: TBI), a leading provider of specialised workforce solutions, today announced the results of a comprehensive study from leading recruitment process outsourcing provider PeopleScout, a TrueBlue company, and Spotted Zebra, an award-winning HR tech company. The study’s findings demonstrate the surprising conclusion that nine out of 10 HR leaders believe that up to 50 percent of their workforce will need to be reskilled in the next five years, with only seven percent reporting an active investment in their reskilling programs.

Global Labour Trends & the Skills Countdown

The pivotal research report, The Skills Crisis Countdown, offers an unprecedented look into the evolving workforce skills landscape and the growing disconnect between employee capabilities and business needs that highlights the importance of adopting a skills-based talent acquisition and management strategy. An estimated 85 million jobs could go unfilled by 2030 that will cost $8.5 trillion in lost revenue, according to The World Economic Forum. The report indicates talent shortages are the most widespread across industries including education, hospitality, healthcare, technology, and manufacturing. Approximately 80 percent of organisations reported their top workforce challenge is recruiting skilled talent, followed by retaining key personnel and upskilling current employees.

Employers are Ill-Prepared for the Future

Global trends like automation, AI adoption, the green economy and workforce demographic shifts are rapidly changing the skills needed for jobs, making skills gaps and shortages more acute. Despite this essential need for skills alignment, companies continue to prioritise degrees and experience over skills when making hiring decisions. This may be rooted in an overall unfamiliarity with skills-based talent strategies, as one in two HR leaders admitted to lacking an understanding of skills-based practices that would support these workforce strategies.

“As a trusted talent advisor to a vast portfolio of clients across almost all industries, we are seeing that the widening skills gap is one of the top challenges facing organisations today,” said Rick Betori, President of PeopleScout & EVP of TrueBlue. “This new research is a critical step in understanding the current disconnect between the demands of the future workforce and traditional hiring practices, ultimately emphasising why skills-based talent strategies are now mission critical for an organisation’s long-term success.”

Technology Accelerates the Skills Conversation

Technology adoption is accelerating the need to evolve skills, with 50 percent of HR leaders anticipating that job roles at their organisations will transform due to shifts in required skill sets. However, the report reveals another disparity regarding perceived importance of technology skills. Despite skyrocketing demand, both employers and employees undervalue skills in technology, ranking it second to last when asked which skills are most important for the future. Furthermore, 34 percent of employers lack any plans for workforce adoption of automation and AI.

“In just a few short months, GAI went from an abstract concept to a tangible force with dramatic impacts worldwide. Skills profiles across industries have already changed dramatically and will continue to evolve rapidly,” said Simon Wright, Global Head of Talent Advisory Consulting of PeopleScout. “This research reveals that many HR leaders are not ready for this transformation. Closing the widening skills gap will require better alignment on the importance of tech literacy.”

Becoming a Skills-Based Organisation

“Skills-based talent strategies are essential, and the clock is ticking for employers across all regions and industries,” said Nick Shaw, Founder & Chief Customer Officer of Spotted Zebra. “Without future-focused skills strategies for both hiring and development, organizations will suffer lost revenue and productivity when critical jobs are left unfilled.”

Shaw and Wright will present the research findings in a webinar on Thursday, 1 February 2024, at 11 am CST. Register for the webinar here.

The PeopleScout report combined data from more than 2,000 employees surveyed across Asia-Pacific, Europe and North America and insights from a statistically significant number of senior Human Resources and Talent Acquisition leaders from organizations around the world, across sectors and sizes.

Download the full report here for more survey findings and actionable insights for employers.

About TrueBlue

TrueBlue (NYSE: TBI) is a leading provider of specialised workforce solutions that help clients achieve business growth and improve productivity. In 2022, TrueBlue served 84,000 clients and connected approximately 611,000 people to work. Its PeopleReady segment offers on-demand, industrial staffing; PeopleManagement offers contingent, on-site industrial staffing and commercial driver services; and PeopleScout offers recruitment process outsourcing (RPO) and managed service provider (MSP) solutions to a wide variety of industries. Learn more at trueblue.com.

About PeopleScout

PeopleScout, a TrueBlue (NYSE: TBI) company, is a leading RPO provider managing talent solutions that span the global economy, with end-to-end MSP and talent advisory capabilities supporting total workforce needs. PeopleScout boasts over 90% client retention managing the most complex programs in the industry. The company’s forward-looking talent professionals provide clients with the edge in the people business by consistently delivering now while anticipating what’s next. Affinix™, PeopleScout’s proprietary talent acquisition platform, empowers faster engagement with the best talent through an AI-driven, consumer-like candidate experience and optimises the talent process through data and actionable insights. Leveraging the power of data gleaned from engaging millions of candidates and contingent associates every year, PeopleScout has served clients in more than 70 countries with headquarters in Chicago, Sydney and London and global delivery centres in Toronto, Montreal, Bristol, Krakow, Gurgaon and Bangalore. For more information, please visit www.peoplescout.com.

About Spotted Zebra

Spotted Zebra empowers organisations to make skills-based decisions throughout the entire talent lifecycle—from hiring to reskilling to succession planning. Its skills-based workforce management platform features three applications—the award-winning Hiring application for skills-based recruitment; the Mobility application for reskilling; and the Development application for succession planning. Spotted Zebra was founded in 2020 by repeat founder and internet entrepreneur Ian Monk and qualified occupational psychologist and former MD of SHL Nick Shaw. Find out more at spottedzebra.co.uk.

Press Contact

Taylor Winchell
Senior Manager, External Communications
pr@trueblue.com
+1-253-680-8291

[Webinar On-Demand] The Ticking Talent Clock: Is Time Running Out to Address the Skills Crisis?

[Webinar On-Demand] The Ticking Talent Clock: Is Time Running Out to Address the Skills Crisis?

With the rapid advancement of AI, accelerated digitalisation and the greening of the economy, businesses are grappling with the changing nature of work—how we work and the types of jobs we do. In fact, a new research report from PeopleScout and Spotted Zebra, The Skills Crisis Countdown, reveals that nine in 10 HR leaders believe that up to half of their workforce will need new skills to perform their jobs in the next five years. Yet, only less than one in 10 say they are actively investing in reskilling programs.

Are HR leaders running out of time?

Join PeopleScout’s Global Head of Talent Consulting Simon Wright and Spotted Zebra’s Chief Customer Officer Nick Shaw as they delve into the key findings from the research, lay bare the skills crisis and show why the clock is ticking for HR leaders.

In the webinar, Simon and Nick cover:

  • How organisations are addressing the mismatch in skills demand and supply
  • The current state of skills utilisation, skills-based hiring and the need to expand talent pools
  • Strategies for improving talent mobility (including case studies and success stories)
  • Practical steps you can take to transition to a skills-focused model
  • And more!

 

PeopleScout Ranked No. 1 in Breadth of Service Category on HRO Today’s 2023 Total Workforce Solutions Baker’s Dozen

Global RPO provider also recognised as an Overall leader and in the Quality of Service and Size of Deal categories

10 January 2024 – PeopleScout has been named a global Total Workforce Solutions leader on HRO Today’s 2023 Baker’s Dozen Customer Satisfaction Ratings. The company was ranked #1 in the Breadth of Service category and was also ranked as an overall leader and in the Quality of Service and Size of Deal categories.

HRO Today‘s Baker’s Dozen Customer Satisfaction Ratings are based solely on feedback collected from buyers via an annual survey.

“As our clients’ trusted advisors, we are unwavering in our commitment to developing flexible, best-fit solutions to meet their unique needs—across the talent spectrum,” said Rick Betori, President of PeopleScout. “We are grateful for our valued client partners who made this recognition of our Total Workforce Solutions possible as we further our mission to connect people and work.”

“PeopleScout continues to demonstrate the breadth and depth of their total talent offerings,” said Elliot Clark, CEO and Chairman of SharedXpertise and HRO Today. “Their holistic approach to talent acquisition makes them a valuable partner to employers in achieving both their immediate and long-term workforce goals.” 

PeopleScout’s Total Workforce Solutions blend the capabilities of Recruitment Process Outsourcing (RPO), Managed Service Provider (MSP) services and Talent Advisory expertise into a single talent program. As part of the TrueBlue family of brands—which also includes on-demand industrial staffing provider PeopleReady and contingent, on-site industrial staffing and commercial driver service provider PeopleManagement—PeopleScout is uniquely positioned to offer holistic workforce solutions across the total workforce spectrum, helping clients achieve their current and future workforce goals.

The company’s broad and deep expertise built over more than 30 years is foundational to their support of talent programs ranging from high-volume frontline roles to highly skilled niche hiring. Embedded within PeopleScout’s talent solutions is their mobile-first, cloud-based platform, Affinix™, which delivers speed and scalability, providing end-to-end support or integrating with existing talent technologies to create a superior experience for candidates, hiring managers and recruiters. 

PeopleScout continues to be recognized as a leader in RPO, MSP and Total Workforce Solutions. In 2023, PeopleScout was named an RPO Leader by both Everest Group and NelsonHall, and was named a leader on the global, EMEA and APAC HRO Today RPO Baker’s Dozen lists.

You can view the full Total Workforce Solutions 2023 Baker’s Dozen Customer Satisfaction Ratings here.

Press Contact
Taylor Winchell
Senior Manager, External Communications
pr@trueblue.com
+1-253-680-8291

PeopleScout Named an RPO Leader in EMEA and APAC on HRO Today’s Baker’s Dozen

RPO provider rankings based on customer feedback

SYDNEY – November 27, 2023 – PeopleScout, a leading global provider of talent solutions, has been recognised as an RPO leader on HRO Today’s 2023 RPO Baker’s Dozen Customer Satisfaction Ratings in EMEA and APAC. This follows the company’s ranking as an enterprise leader on the global 2023 RPO Baker’s Dozen list announced in October.

“At PeopleScout, our clients are at the centre of everything we do, and the trust they place in us is paramount,” said Rick Betori, PeopleScout President. “As a dedicated talent partner to organisations across the globe, we are committed to developing flexible and scalable solutions to their toughest talent challenges.”

HRO Today‘s Baker’s Dozen Customer Satisfaction Ratings are based solely on feedback from RPO buyers. The EMEA and APAC lists rank the top RPO providers within each respective region. Providers are evaluated on three sub-categories—breadth of service, size of deal and quality of service—in addition to an overall ranking.

“This recognition as an RPO leader in both EMEA and APAC is validation of our efforts to drive innovation in talent solutions and talent advisory capabilities globally,” said Andrew Wilkinson, Executive Leader and Managing Director in EMEA and APAC. “We remain grateful for the strength of our client partnerships around the world, without which, these rankings would not be possible.”

PeopleScout’s talent solutions combine speed, scalability and industry-leading technology with over 30 years of experience across geographies and industries to provide clients with the competitive edge they need to hire top talent. Backed by its award-winning technology, Affinix™ PeopleScout’s best-in-class RPO solutions take a partnership-oriented approach to provide full-cycle, partial cycle or project-based support to simplify the talent acquisition process, enhance the candidate experience and drive lasting business outcomes.

In addition to its recognition as an industry leader on HRO Today’s RPO Baker’s Dozen annual list for more than 10 years, the company was also named an RPO Leader on Everest Group’s 2023 RPO PEAK Matrix and a Leader in every category of NelsonHall’s 2023 NEAT Vendor Evaluation for RPO.

Learn more about the 2023 RPO Baker’s Dozen in EMEA and APAC on the HRO Today website.
 
Press Contact
Taylor Winchell
Senior Manager, External Communications
pr@trueblue.com
+1-253-680-8291

PeopleScout Named Talent Provider of Year by TIARA Talent Solutions Awards Europe

The global RPO leader was also recognised as the Best Talent Solutions Firm to Work For and Won the Employer Brand Award

LONDON – OCTOBER 16, 2023– PeopleScout has received three honours from the TIARA Talent Solutions Awards Europe. The company was named both Talent Provider of the Year and Best Talent Solutions Firm to Work For as well as the winner of the Employer Brand award.

 “We are delighted to receive this recognition from TIARA Talent Solutions Awards Europe as evidence of our fresh, creative and bold approach to the work we do for our clients,” said PeopleScout Executive Leader and Group Managing Director of EMEA and APAC, Andrew Wilkinson. “This achievement is a testament not only to our innovative approaches to our clients’ challenges, but also our internal focus on enhancing our own employee experience.”

The judges cited PeopleScout’s consistency in developing creative solutions to client challenges and use of strong processes to deliver impressive results as evidence to support their recognition as Talent Provider of the Year. PeopleScout also demonstrated the use of a bold and inventive employer brand strategy, creating what the judges called a “hugely improved presence for the client through clever, lively and diverse creative work.” Finally, the company’s focus on their people, including processes to provide support, education and training for their employees, was apparent to the judges, earning PeopleScout the distinction of Best Talent Solutions Firm to Work For.

The TIARA Talent Solutions Awards Europe are open to all HR and employer teams who operate within Europe and set the standard for excellence, innovation and achievement, enabling employers to showcase the incredible work they do in talent acquisition.

All award entries are reviewed throughout a three-stage judging process to ensure credibility and enhance prestige for all those recognised. Once an initial shortlist of finalists is identified by TALiNT Partners’ senior team, a second round of review is conducted by a panel of distinguished industry judges before the final judging day where winners are selected across 13 categories.

See the full list of 2023 TIARA Talent Solutions Awards Europe here.

Press Contact
Taylor Winchell
Senior Manager, External Communications
pr@trueblue.com
+1-253-680-8291

PeopleScout Named a Leader on HRO Today’s 2023 RPO Baker’s Dozen 

Global Recruitment Process Outsourcing (RPO) provider ranked in the top five based on buyer feedback 

Chicago — Oct 4, 2023 — PeopleScout has again been recognised as a leader in Recruitment Process Outsourcing (RPO) solutions on HRO Today’s 2023 RPO Baker’s Dozen Customer Satisfaction Ratings. 

The HRO Today Baker’s Dozen ranks the top 13 RPO providers globally, based on feedback collected through a survey of current buyers of RPO services. Providers are evaluated in three sub-categories: breadth of service, size of deal and quality of service. 

“We are honoured to receive this distinction from HRO Today and are incredibly grateful for our valued client partners who made this possible,” said Rick Betori, President of PeopleScout. “This recognition validates our unwavering commitment to developing solutions that provide our clients the speed, scalability and agility they need to compete in today’s talent landscape.” 

“PeopleScout has once again earned its place as a leader on this year’s RPO Baker’s Dozen list,” said Elliot Clark, CEO and Chairman of SharedXpertise and HRO Today. “With a focus on flexibility and agility to drive measurable results, PeopleScout remains a top choice for employers looking to augment their internal teams or completely outsource their recruitment processes to hire the best talent, faster.” 

PeopleScout’s talent solutions combine speed, scalability and industry-leading technology with over 30 years of experience across geographies and industries to provide clients with the competitive edge they need to hire top talent. Backed by its award-winning technology, Affinix™ PeopleScout’s best-in-class RPO solutions take a partnership-oriented approach to provide full-cycle, partial cycle or project-based support to simplify the talent acquisition process, enhance the candidate experience and drive lasting business outcomes. 

PeopleScout has been named an industry leader on HRO Today’s RPO Baker’s Dozen annual list for more than ten years. The company was also named to HRO Today’s 2023 Managed Service Provider (MSP) and 2022 EMEA, APAC and Total Workforce Solutions Baker’s Dozen lists. PeopleScout was also named an RPO Leader on Everest Group’s 2023 RPO PEAK Matrix and a Leader in every category of NelsonHall’s 2023 NEAT Vendor Evaluation for RPO. 

Learn more about the 2023 RPO Baker’s Dozen on the HRO Today Magazine website.   

Press Contact  
Taylor Winchell  
Senior Manager, External Communications  
pr@trueblue.com  
+1-253-680-8291 

PeopleScout Launches RPO Amplifiers—Modular Talent Solutions to Help Employers Boost their Recruitment Efforts

Curated suite of modular recruitment solutions helps augment recruitment efforts, deliver fast results and drive lasting business impact

LONDON—6 September 2023—Recruitment process outsourcing (RPO) leader PeopleScout is proud to announce the launch of RPO Amplifiers, a curated suite of modular recruitment solutions to help employers augment their recruiting teams when and where they need it most. Whether it’s focused support for peak hiring seasons or sourcing hard-to-fill roles, RPO Amplifiers are designed to help organisations meet immediate talent goals and drive lasting business impact.  
 
“We are committed to meeting our clients’ unique needs with customisable talent solutionsand a full-cycle RPO engagement may not always be the best fit,” said Rick Betori, President of PeopleScout. “The flexibility of RPO Amplifiers allows organisations to scale quickly and augment their existing recruitment efforts, giving them the agility needed to compete in today’s talent landscape.” 
 
PeopleScout’s suite of RPO Amplifiers includes: 

  • Talent Mapping: PeopleScout experts harness research and analytics to help employers make better workforce planning decisions with insight into talent availability, salary benchmarks and more. 
  • Talent Sourcing: This talent sourcing solution helps employers boost their internal recruitment resources, engage with passive candidates and generate a list of qualified, enthusiastic applicants. 
  • Talent Campaign: Surge Support: This project-based solution leverages the expertise of PeopleScout’s recruitment pros when and where needed, without increasing permanent recruiter headcount. Surge Support is implemented quickly and seamlessly, providing all the benefits of RPO expertise on a short-term basis. 
  • Assessment Transformation: This solution helps employers deploy assessments to make the right hires and enhance the candidate experience, leveraging cutting-edge technology and visionary design. 

RPO Amplifiers offer scalable, agile recruitment support for organisations in all industries, augmenting existing processes with focused support, backed by PeopleScout’s 30+ years of recruitment expertise. RPO Amplifiers can be added as a standalone service or combined with an existing RPO engagement—whether with PeopleScout or another provider—when extra support is needed. 

Learn more about PeopleScout’s RPO Amplifiers here

PeopleScout Named a Leader in All Categories in NelsonHall’s 2023 NEAT Vendor Evaluation for RPO and Total Talent

PeopleScout identified as a global leader for the fifth time in a row, recognised for innovation in service and technology

20 April 2023 – PeopleScout has been recognised as a Leader, the highest rating, in every category of NelsonHall’s global 2023 NEAT Vendor Evaluation for RPO and Total Talent. The categories include Innovation in Service and Innovation in Technology/Tools as well as an Overall rating.

Jeanine Crane-Thompson, Principal HR Research Analyst at NelsonHall, said: “PeopleScout’s broad range of RPO and talent solutions, underpinned by its deep consulting expertise and technology innovation, were instrumental in its placement as a Leader in this year’s NEAT, consolidating its position as a key RPO & Total Talent player.”

NEAT is NelsonHall’s vendor evaluation and assessment tool, offering companies around the world a comprehensive assessment of vendors’ offerings and capabilities. The NEAT for RPO allows strategic sourcing managers to assess the capability of vendors across a range of criteria and business situations to identify the best performing vendors overall, and with specific capability in technology/tools innovation and services innovation. 

“As our clients’ strategic advisors—whether it be in developing a compelling and authentic employer brand, creating a seamless candidate experience or implementing the right recruitment tech stack—we have an unwavering commitment to supporting their unique workforce needs,” said Rick Betori, PeopleScout President. “This recognition from NelsonHall is evidence of that commitment, and the breadth and sophistication of the services we provide.” 

Highlights from NelsonHall’s evaluation of PeopleScout on the 2023 NEAT Vendor Evaluation include the company’s:

  • Broad range of existing and new RPO and talent solutions, including those offered across the TrueBlue family of brands, providing more comprehensive solutions and business synergy opportunities
  • Deep expertise in Talent Advisory services, notably employer branding, assessment, recruitment marketing and consulting for the future of work
  • An established proprietary technology platform, Affinix™, and demonstrated innovation within the next-generation platform including:
    • Advanced use of automation, artificial intelligence and machine learning
    • The “Ask Affinix” feature within Affinix Analytics
    • Roadmap of technology and tools to augment Affinix
  • Continued focus on service delivery excellence

A Leader designation on the NEAT vendor evaluation is based on a combination of analyst assessments and feedback from the RPO vendor’s clients. Interviews with clients focus on measuring the vendor’s ability to deliver immediate benefit as well as evaluating the vendor’s suitability to meet future requirements.  

Learn more about PeopleScout’s 2023 NelsonHall NEAT Vendor Evaluation by downloading the full report .

About NelsonHall
NelsonHall is the leading global analyst firm dedicated to helping organizations understand the ‘art of the possible’ in digital operations transformation. With analysts in the U.S., U.K., Continental Europe, and India, NelsonHall provides buy-side organizations with detailed, critical information on markets and vendors (including NEAT assessments) that helps them make fast and highly informed sourcing decisions. And for vendors, NelsonHall provides deep knowledge of market dynamics and user requirements to help them hone their go-to-market strategies. NelsonHall’s research is based on rigorous, all-original research, and is widely respected for the quality, depth, and insight of its analysis.

Press Contact
Taylor Winchell
Senior Manager, External Communications
pr@trueblue.com
+1-253-680-8291

TrueBlue Announces Executive Leadership Appointments

Kristy Willis named President of PeopleReady; Rick Betori named President of PeopleScout; Caroline Sabetti named Chief Marketing and Communications Officer of TrueBlue.

TACOMA, Wash., April 10, 2023 /PRNewswire/ — TrueBlue, a leading provider of specialised workforce solutions, today announced the appointment of three executive leaders.

Kristy Willis named President of PeopleReady; Rick Betori named President of PeopleScout; Caroline Sabetti named Chief Marketing and Communications Officer of TrueBlue.

Kristy Willis has been named President of PeopleReady. With TrueBlue’s PeopleReady brand since 2018, Willis has more than 20 years of experience in all aspects of the staffing industry. She most recently served as PeopleReady’s Chief Sales and Operations Officer.

Rick Betori has been named President of PeopleScout. With TrueBlue since 2011, Betori has broad experience in both digital transformation and operations. He most recently served as PeopleScout’s Managing Director of the Americas.

Willis and Betori succeed Taryn Owen, who served as brand president for both PeopleReady and PeopleScout prior to being appointed President & COO of TrueBlue in September 2022. Owen now oversees all operating brands — PeopleReady, PeopleScout, and PeopleManagement — as well as the company’s technology, human resources and marketing and communications functions.

Caroline Sabetti has been named Chief Marketing and Communications Officer of TrueBlue. With TrueBlue since 2002, she most recently served as Chief Marketing Officer for PeopleReady and PeopleScout, and Senior Vice President of Communications for TrueBlue.

“Kristy, Rick and Caroline have each demonstrated the foresight, leadership integrity, and purpose-driven mindset required to move our business forward,” said Taryn Owen, President & COO of TrueBlue. “I have every confidence that their combined strengths, along with those of the rest of our executive leadership team, will position TrueBlue for success as we pursue our vision to be the talent solution for the changing world of work.”

Biographies

Kristy Willis
Kristy Willis has served as President of PeopleReady since March of 2023. With TrueBlue since 2018, Willis most recently served as Chief Sales and Operations Officer of PeopleReady. Prior to that, she served as PeopleReady’s Chief Sales Officer. Before joining PeopleReady, Willis had a nearly 20-year career with the Adecco Group, most recently serving as Senior Vice President for the Western Division with responsibility for leading sales, service delivery, fulfillment, operations and financial management. Prior to that, she held various senior leadership roles with Adecco.

Rick Betori
Rick Betori has served as President of PeopleScout since March 2023. With TrueBlue since 2011, Betori most recently served as Managing Director of the Americas for PeopleScout. Prior to that, he served as Senior Vice President of Operations and Innovation for PeopleReady. From 2011 to 2015, Betori served as President of former TrueBlue operating brand, StudentScout. Prior to joining TrueBlue, he served as President of Wonderlic, Inc. from 2007 to 2011 and before that as the President of an independent Management Consulting firm.

Caroline Sabetti
Caroline Sabetti has served as Chief Marketing and Communications Officer of the Company since March 2023. With TrueBlue since 2002, Sabetti most recently served as Chief Marketing Officer for PeopleScout and PeopleReady, and Senior Vice President of Communications for TrueBlue. Over her tenure, she has supported each of TrueBlue’s business segments. Prior to joining TrueBlue, Sabetti spent five years at Kelly Services where she gained experience across all aspects of staffing operations and sales.

About TrueBlue  
TrueBlue (NYSE: TBI) is a leading provider of specialised workforce solutions that help clients achieve business growth and improve productivity. In 2022, TrueBlue served 84,000 clients and connected approximately 611,000 people to work. Its PeopleReady segment offers on-demand, industrial and highly skilled staffing; PeopleManagement offers contingent, on-site industrial staffing and commercial driver services; and PeopleScout offers recruitment process outsourcing (RPO) and managed service provider (MSP) solutions to a wide variety of industries. Learn more at www.trueblue.com.  

PeopleReady specialises in quick and reliable on-demand labor and highly skilled workers. PeopleReady supports a wide range of industries, including construction, manufacturing and logistics, retail and hospitality. Leveraging its game changing JobStack staffing app and presence in more than 600 markets throughout North America, PeopleReady put approximately 226,000 people to work in 2022. Learn more at www.peopleready.com.

PeopleScout is a leading RPO provider with end-to-end MSP and talent advisory capabilities supporting total workforce needs. Affinix, PeopleScout’s proprietary mobile-first talent acquisition platform, empowers faster engagement with the best talent through an AI-driven, consumer-like candidate experience. Leveraging the power of data gleaned from engaging with millions of candidates every year, PeopleScout enhances talent intelligence for clients in more than 70 countries with headquarters in Chicago, Sydney and London and global delivery centres in Toronto, Montreal, Bristol, Krakow, Gurgaon and Bangalore. PeopleScout connected approximately 335,000 people with work in 2022.

(PRNewsfoto/TrueBlue)

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SOURCE TrueBlue

Released April 10, 2023

Less Than Two in 10 Job Seekers Rate Their Recent Recruitment Process Experience as Excellent

PeopleScout’s latest research reveals hard truths about candidate expectations versus the reality of their experiences  

25 January 2023 – Today’s job market is experiencing a clear disparity between candidate expectations and the reality they face when searching for and applying for jobs, according to a recent report by leading recruitment process outsourcing provider PeopleScout, a TrueBlue company. Survey findings showed that less than two in 10 candidates would rate their experience as “excellent”—a clear indicator that expectations for their job search are not being met by employers. The global research report, Inside the Candidate Experience, surveyed over 2,400 job seekers and analysed 217 companies around the globe to see how employers stacked up against candidate expectations.  

Technology, social media and lightning-fast consumer experiences have driven job seekers to expect seamless, quick, digital-first experiences. For employers to succeed in this market, they must deliver the same intuitive and personalised experience. For example, survey results showed that two-thirds of candidates use social media to research companies during their job search. Yet, a third of employers are not consistently posting career-related content to their social channels.  

Job seekers also showed a desire to make an emotional connection with prospective employers. The study revealed that an organisation’s mission, purpose and values are top considerations for candidates when deciding whether to apply for a job. Yet less than half of organisations include this information on their career site. Also, 35% of employers do not feature real employees in their recruitment material.  

In addition, candidates want to know that applying to an organisation is worth their time and effort. Of those surveyed, 21% of candidates said lack of information regarding next steps would make them likely to drop out of the process after applying, but less than two in 10 employers provided candidates with those details. Plus, only 30% of employers clearly stated that adjustments were available for candidates with disabilities prior to starting an application. 

“In my conversations with talent acquisition leaders, it’s clear organisations understand the importance of the candidate experience, yet our research reveals that employers have a long way to go to meet candidates’ expectations,” said Simon Wright, PeopleScout’s Head of Global Talent Advisory Consulting. “PeopleScout strives to make the recruitment process as seamless as possible for both parties, and our hope is that this serves as a rallying cry for employers to get serious about making improvements to their candidate experience, especially as hiring has become so challenging.”   

Download PeopleScout’s full report here for more survey findings and actionable insights for employers. 

Press Contact 
Taylor Winchell 
Senior Manager, External Communications 
pr@trueblue.com 
+1-253-680-8291